- C-TO-BE
- Organizational Development
- Management Training
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- New! Facilitate Online Meetings Professionally
- The Perfect Sales Pitch
- Argue and Convince
- Present Professionally
- Communicate Efficiently
- Rhetoric - the Power of Language
- Facilitation - More Than Writing Cards
- Meeting Management
- Presenting in English for Non-Native Speakers
- Small Talk in English for Non-Native Speakers
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- Better Negotiating
The Customer Comes by Phone
Telephone Training - Customer-Oriented Behavior On The Phone
Anyone can make a phone call! You pick up the phone and talk! It's as simple as that!
"The customer is king" is the service motto. How long has it been since you last experienced this royal feeling yourself?
"The customer is king" is the service motto. How long has it been since you last experienced this royal feeling yourself?
Aspiration and reality are often far apart. Perfect telephone service is a goal from which we are still off a long way. Customer oriented telephoning means presenting the company successfully as a competent employee.
Contents of the Training
Methods
Video-supported training, simulation of real situations, trainer information, group work, and facilitation
Do you have any questions? Please feel free to contact us!
- Answering calls in a competent, sales-active, and service-oriented manner
- Handle difficult call situations professionally
- Dealing confidently with angry and upset callers
- Managing complaints sympathetically and successfully
- Creating a pleasant and relaxed conversation atmosphere
- Giving professional feedback
- Telephone rhetoric and influencing advice
- Targeted use of questioning techniques
- Self-observation of language, gestures, and facial expressions
Methods
Video-supported training, simulation of real situations, trainer information, group work, and facilitation
Do you have any questions? Please feel free to contact us!
Training OFFERS
We report on current topics in our blog - take a look!
Book tips
For anyone wanting to deepen their knowledge, we recommend the specialist literature from C-TO-BE. Order directly from us now.Virtual Negotiation. An Optimal Approach to Online Negotiations
Better Negotiating. The Training Book
Flexibel verhandeln. Die vier Fälle der NEGO-Strategie (German version)
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