Contents of the Training
Significance of knowledge management for companies
- Definition of knowledge management
- Defining, identifying, and structuring knowledge
- Objectives of knowledge management in companies
- Knowledge as intellectual capital
Methods
- Overview of field-tested tools and methods
- Databases
- Acquiring and communicating knowledge through media
Continuing successful knowledge management
- Identifying the right starting points
- Role of the knowledge management leader
- Overcoming resistance within the company
- Initiating a knowledge management project
- Importance of project marketing
- Continuous knowledge management
Methods
Trainer input, practical simulations through role-playing and interactive experiential exercises, hands-on exercises for specific situations, analysis and discussions of case studies, participant-centered reflection.